Thailand Tourist Assistance Center

The Thailand Tourist Assistance Center (TAC), under the Office of the Permanent Secretary, Ministry of Tourism and Sports, is responsible for coordinating and solving tourism-related problems, handling tourists’ complaints and facilitating tourists.

They also coordinate with the public and private sectors regarding safety issues and other matters to be further assigned by the government and the Ministry of Tourism and Sports.

Tourist Service Center Services

Thailand Tourist Assistance Center (TAC)
*Image credit AOT

In this connection, the obligations of the Tourist Assistance Center cover:

1. Provision of statistics on problems, complaints, legal issues, as well as other matters relating to tourists.

2. Analysis of problems and provision of comprehensive means to tourists and related agencies.

3. Proceed with the services in handling tourist complaints, facilitating as well as providing safety measures to tourists and related agencies.

4. Coordinate with the public and private sectors, as well as foreign embassies and consulates in working out remedies for tourist-related problems both short and long term.

5. Collaborate with, as well as, support, other related or authorized agencies.

Aids: Aiding foreign tourists travelling into Thailand and suffering loss or damage as a result of criminal acts, political rallies, or other endangering through no negligence, intention or commission of legal offences on the part of such foreign tourists.

Aids in Case of;

– An occurrence of Natural Disasters
– An occurrence as a result of terrorism and riot
– Being bodily assaulted
– Being Raped
– An occurrence of an Accident
– Being in distress and being in a hard time

TAC offices in southern Thailand.

1. Hatyai International Airport
Operating Hours: Open daily 8.30am to 8.30pm
Contact: (+66) 097-2483637

2. Odean Shopping Mall, Hatyai
Operating Hours: Open daily from 9.30am to 8.30pm
Contact: (+66) 074 – 230772 , (+66) 083 – 0018198

3. Songkhla Provincal Office Of Tourism and Sports
Operating Hours: Monday to Friday from 8.30 am to 4.30 pm
Contact: (+66) 074-313195 , (+66) 086-4906720
Email: songkhlamots@hotmail.com

List of Tourist Assistance Centers (TAC)

1. TAC Suvarnabhumi Airport contact: (+66) 02 134 4077

2. TAC Donmueang Airport contact: (+66) 083 131 2267

3. TAC Chiang Mai Province contact: (+66) 081 796 7015

4. TAC Chiang Rai Province contact: (+66) 053 150 192

5. TAC Ubon Ratchathani Province contact: (+66) 045 311 228

6. TAC Sukhothai Province contact: (+66) 055 610 222

7. TAC Kanchanaburi Province contact: (+66) 034 520 355

8. TAC Chonburi Province contact: (+66) 038 381 278

9. TAC Surathani Province contact: (+66) 081 174 6873

10. TAC Phuket Province contact: (+66) 076 327 100

11. TAC Songkhla Province contact: (+66) 074 230 772

Bureau of Prevention and Assistance in Tourist Fraud

4 Ratchadamnoen Nok Road, Wat Sommanat, Pom Prap Sattru Phai, Bangkok 10100, Thailand.
Contact: (+66) 02 356 0650, (+66) 02 134 4077 Fax: (+66)  02 356 0655
Email: tsc@mots.go.th, touristser@gmail.com, touristcenter13@gmail.com

Malaysian Embassy in Bangkok, Thailand

33-35 South Sathon Road, Thung Mahamek, Sathorn Bangkok 10120, Thailand.
Contact: (+66) 2629 6800
Fax: (+66) 2679 2208
Email: mwbangkok@kln.gov.my
Website: www.kln.gov.my/web/tha_bangkok/
Operating Hours: Monday to Friday from 08.00 to 16.00.

Consulate General

Address: NO. 4, Sukhum Road, Muang District Songkhla Province, 90000, Thailand.
Contact: +(66) 74311062 /  +(66) 74316274
Fax: +(66) 74324004
Email: mwsongkhla@kln.gov.my
Operating Hours: Monday to Friday from 08.00 to 16.00.

Helpful contact in southern Thailand for any emergencies

Cikgu Joe Satun (Speaks Bahasa Melayu) +66 887553209

Thailand Tourist Police

You can also call Tourism Police who speaks English by dialling 1155 from your local Thai sim card number and they’ll assist you if you need any assistance.

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